Arrival / Departure
Be it by public transport, bicycle or plane – ZÜRICH OPENAIR is easy to reach. Zürich city centre is close by, Zürich Airport is just a stone’s throw away and the actual festival site is situated right next to Bäuler tram stop and both Glattbrugg and Opfikon station. Arrival and return journey using the Zürich Transport Network ZVV is free of charge in zones 110 and 121 (incl. the night supplement).
Arrival by public transport – entrance ticket as public transport ticket
Arrive at ZÜRICH OPENAIR quickly and easily thanks to the excellent public transport network. Glattbrugg and Opfikon station and Bäuler tram stop are just a few minutes on foot from the festival site. The entrance ticket provides travel to and from the festival on trains, buses and trams within the Zürich Transport Network ZVV (zones 110 and 121) and covers the night supplement. Important: Keep your ticket safe for the return journey (valid until 6 am on the following day) and make sure you can show your ticket if asked to do so.
Return journey by public transport / extra trains
A number of extra trains will be laid-on from Glattbrugg station (usually at 30-minute intervals) to Oerlikon, Hardbrücke and Zürich main station until the early morning hours. All train connections are published in the ZVV online timetable.
Arrival by car
If, despite the excellent public transport network services, you still want to arrive by car, please use the car parks (spaces are not free of charge) at the airport (please refer to the information under Arrival from Zürich Airport) or other public car parks. Parking is forbidden on all private car parks around the festival site and all illegally parked vehicles will be towed away.
Entrance
Our top priority is to ensure a pleasant and, above all, unforgettable, ZÜRICH OPENAIR experience. This obviously starts before entry at the wristband exchange points. To allow you to gain access to the site as quickly as possible we have erected various entry gates, which will be manned by festival staff. But we also need your help to ensure everything goes as smoothly as possible; so please observe the following points!
Wristband exchange
Festival tickets are exchanged for a festival wristband when entering the festival site. You will be fitted with a wristband and your wristband must be worn at all times during the festival. Damaged or loose wristbands will not be accepted and lost wristbands cannot be replaced.
Age restrictions and checks
– Children under the age of 12 –
It goes without saying that children under the age of 12 are welcome to join in the fun at ZÜRICH OPENAIR and go free when accompanied by their parents. Please remember to bring along valid ID documents! We also recommend packing some ear plugs/defenders for younger children.
– Entrance for minors –
Festival-goers under the age of 16 require permission from their parents. The relevant form can be downloaded HERE. To avoid any delays at the entrance, please present the completed form without being requested to do so at the wristband exchange points.
ID check
Age checks will be carried out at the wristband exchange points (+16 /+18) – please note that you will not be allowed onto the site without an official identification document, such as an ID card, passport or driving licence. Please also note that GA travelcards, Half-fare travelcards and student ID cards do not count as official ID documents.
Personalised VIP Tickets: VIP guests also require an official identification document to enter the festival site.
FAQ – Cashless
GENERAL
What is cashless?
This year, ZÜRICH OPENAIR is set to go cashless again. Payment takes place at all sales outlets using a chip attached to the festival wristband. This chip also contains your authorisation to access the festival. All festival visitors load their credit onto their festival wristbands.
Are only cashless payments possible at ZÜRICH OPENAIR?
Yes, payment at ZOA 17 for food, drinks and marketing and merchandising products is only possible with a festival wristband. Cashless payments are also the only form of payment in the VIP sector at ZÜRICH OPENAIR.
Do I have to register to utilise the cashless system?
No, registration is only necessary if you want to load and manage credit online. If you load credit at a festival Cash Desk, registration is not necessary.
What are the benefits of registering in advance?
A cashless profile allows you to load credit easily and quickly before you leave for the festival. During the festival, you can use your smartphone at any time to manage your account and to load more credit.
LOADING
Where can I load credit?
Simply load credit to your festival wristband before you leave for the festival. This involves registering at www.zurichopenair.ch/cashless and linking your personal account to your purchased ticket. You can then purchase credit using a credit card (Visa card or Mastercard, not Postkarte) which is then automatically available at the festival.
At the festival site, you can load credit to your festival wristband during festival opening hours at the top-up stations near the main entrance (cash, Mastercard, EC card or Visa card).
Which means of payment are accepted?
Payment is possible online using a Mastercard or Visa card. Credit can also be loaded at the festival site with cash (Swiss francs).
Is there a minimum or maximum amount?
Due to statutory regulations (Swiss Banking Act), the balance of your cashless account must not exceed CHF 250. The minimum amount that can be loaded to your account is CHF 10.
What are the opening times of the Cash Desks at the festival site?
Wednesday, 23.08.2017: 3 pm – 2.30 am
Thursday, 24.08.2017: 3 pm – 4.30 am
Friday, 25.08.2017: 2 pm – 5.30 am
Saturday, 26.08.2017: 2 pm – 5.30 am
Do I receive a receipt when loading credit?
Yes. You can ask for a paper receipt for every payment (cash or card) you make at the festival site. If you load credit online in advance, you will receive a transaction receipt via email.
AT THE FESTIVAL
How and where do I receive my festival wristband?
You will receive your festival wristband when presenting a valid ticket at a wristband exchange point before entering the festival site. If you have loaded credit online in advance, the loaded amount will already be available on your wristband.
Can I discard my ticket after receiving my festival wristband?
No. You must retain your ticket, as it is valid within the Zürich Transport Network ZVV (zones 110 and 121). Furthermore, you will need the ticket for inspection if your festival wristband fails to work properly.
Where can I see how much credit is still on my festival wristband?
You can request your balance at any time at the Cash Desks. Simply hold the wristband in front of the reader and the amount left on your wristband will be displayed. Furthermore, the remaining amount will be displayed at the bar after each purchase.
REPAYMENT
How do I get my money back?
You can ask for your money to be paid out on site at any time during festival opening hours. After the festival, from 30 August, there will be a form on our website which can be used to reclaim your money via bank transfer. Remember to keep your festival wristband, as you will need the code on the rear of the chip. If you have chosen the option ‘automatic payback’, your money will be transferred automatically to your bank account.
How long will it take for my remaining balance to be transferred?
Consolidation of all the payment processes will take a certain amount of time. Your remaining balance will therefore be repaid about 10 days after the end of the festival.
Can I retain the remaining balance for ZÜRICH OPENAIR 2018?
No, it is not possible to transfer the remaining balance to next year’s festival. You can request for the balance to be repaid.
TECHNICAL BACKGROUNDS AND SPECIAL CASES
What happens when I want to pay for something?
Go to the stall and hold your wristband in front of the reader to start the order. Move the wristband away from the reader to allow the order to be taken. Then hold your wristband in front of the reader again and, as if by magic, the entered amount is deducted from the amount on your wristband. The remaining amount is displayed during this process.
What happens if my festival wristband fails to work?
Sometimes technology may not work the way we want it to. If you have a faulty wristband, contact our Help Desk. Please have your ticket and ID card at the ready.
I’ve lost my festival wristband, what should I do?
Contact the Help Point at the Cash Desk immediately. Losing a festival wristband is similar to losing your ticket or your wallet. Please try not to lose your festival wristband!
My festival wristband has been stolen, what should I do?
Contact the Help Point at the Cash Desk immediately.
How are the deposit tokens calculated and refunded?
You will have to pay a deposit of CHF 2 for each cup, PET bottle or plate and you will receive a token. The deposit will be loaded back onto your wristband when returning the item along with the deposit token at the respective sales outlet or a deposit station.
Is my festival wristband waterproof?
Yes.
Do I need a PIN for payment?
No, you do not need a PIN.
Is my name saved when purchasing items?
If you have personalised your wristband, the data will be saved on our server. We are obliged to observe data privacy regulations – in other words, your data is safe with us. If you have not registered, the data is not recorded.
Where can I go if problems occur?
The first point of contact in case of problems is the Cashless Help Point at the entrance. It is always open during festival opening hours.After the festival, it is best to contact us at cashless@zurichopenair.ch.
Can I transfer credit to another wristband?
No, unfortunately that is not possible.
Is my credit immediately available after loading?
The synchronisation of all sales outlets takes a few minutes. In exceptional cases, data synchronisation can take up to 30 minutes.
Camping
Staying overnight at ZÜRICH OPENAIR? No problem! A well-equipped camping area awaits you right next to the festival site. Whether you are looking for a shady and idyllic pitch or a site away from the noise of the party zone, simply pick the camping terminal (A–E), that suits your needs best and set up your tent.
Opening times
The camping area is open from 2 pm on Wednesday, 23 August, to 12 noon on Sunday, 27 August.
Check-in: At 12 noon on Thursday, Friday and Saturday.
Check-out: By 2 pm on the day after the date specified on the festival ticket.
Besides a valid festival ticket, you will require a Tent & Camping Voucher or a Camping Voucher to access the camping area.
Tent & Camping Voucher
The Tent & Camping Voucher costs CHF 35.00. This includes the camping area entrance fee for one person (CHF 10.00), a fee for setting up a tent (CHF 20.00) and a deposit for a waste bag (CHF 5.00). When returning a full waste bag during check-out, you will get CHF 5.00 back. We will provide you and your friends with 12m² of space per Tent & Camping Voucher (4 x 3m).
Camping Voucher
The CHF 10.00 Camping Voucher entitles you to access the camping area and stay overnight in a friend’s tent (see Tent & Camping Voucher). If still available, Camping Vouchers can also be purchased from the Pay Desk.
Purchase Tent & Camping Vouchers and Camping Vouchers HERE and use them in accordance with the festival ticket. Please note that you will need to be wearing a festival wristband to enter the camping area during any time of the festival.
Camping with a live-in vehicle/camper van/caravan
The camping area is limited in size and camping in the designated area is for tents only. Live-in vehicles, camper vans and caravans are therefore not permitted.
Sanitary facilities
The camping area includes flushing toilets and warm showers (which can be used free of charge by camping guests). The showers are open from 6 am – 4 pm.
Drinks
You may bring three litres or less of drinks to the camping site for personal consumption. All containers are allowed apart from glass bottles, which are strictly prohibited. Tap water that is safe to drink will also be available from the sanitary facilities.
Objects banned from the camping area
See «Banned Objects».
Festival Rules
No one likes rules; however, in the interest of everybody’s enjoyment, small, key points must be observed even at a festival. Please spend a few moments reading through these rules!
Alcohol
We abide by legal rules and statutory regulations:
– No distribution of alcohol to persons under the age of 16
– No distribution of spirits to persons under the age of 18
Age checks will already be carried out at the wristband exchange points (+16 /+18) – please note that you will not be allowed onto the site without an official identification document, such as an ID card, passport or driving licence. Please also note that GA travelcards, Half-fare travelcards and student ID cards do not count as official ID documents.
Crowd surfing
Crowd surfing is forbidden due to the risk of injury.
Drugs
The security police of the Canton of Zürich will be responsible for checking for drugs at the festival.
Photos / Videos / Selfie sticks
The use of professional photographic, video and recording equipment is not allowed on the festival site. Small digital cameras without detachable lenses and mobile phones are, however, permitted. Selfie sticks are not allowed on the festival site. No live performances may be recorded.
Bringing drinks to the camping area
You may bring three litres or less of drinks to the camping site for personal consumption. All containers are allowed apart from glass bottles, which are strictly prohibited. Tap water that is safe to drink will also be available from the sanitary facilities.
Security
The Event Organiser shall not accept liability for any theft of your goods or personal belongings. Police and security staff will be operating in all areas of the festival site throughout the event. If a problem arises, report it to our security staff immediately. Always comply with any and all instructions given to you by security staff.
Animals
There is no place for animals at a music festival.
Objects banned at the camping area and the festival site
See «Banned Objects».
Opening Times
ZÜRICH OPENAIR is not subject to late-night noise regulations and festival-goers can party at the site almost until sunrise. Nonetheless, our bars will close at some stage and the site also needs a short break from all the fun.
Opening times festival site
Weds 3 pm – 2.30 am
Thurs 3 pm – 4.30 am
Fri 2 pm – 5.30 am
Sat 2 pm – 5.30 am
Opening times camping
The camping area is open from 2 pm on Wednesday, 23 August, to 12 noon on Sunday, 27 August.
Check-in: At 12 noon on Thursday, Friday and Saturday.
Check-out: By 2 pm on the day after the date specified on the festival ticket.
General Info
A successful ZÜRICH OPENAIR needs happy and cheerful guests. And we will do our very best to ensure you can enjoy four perfect days.
Lost Property Office
Following the festival, lost property will be transferred to the Lost Property Office in Rümlang.
fundsachen@ruemlang.zh.ch
www.ruemlang.ch
Ear protection
Free ear plugs will be available at every bar and at the information point. We also recommend packing some ear plugs/defenders for younger children. The Event Organiser will not be liable for any injury or damage to your hearing.
Recycling and the environment
Please help keep the site clean. You will have to pay a deposit of CHF 2.00 for plates, cups and PET. When returning them along with the deposit token at a sales outlet or one of the numerous collection points, you will get CHF 2.00 back. There will also be sufficient litter bins set up at the festival site.
Wheelchair users
A platform will be available for wheelchair users and their carers to enjoy the event to the full. Furthermore, there will be specially designated toilets. Since ZÜRICH OPENAIR takes place outdoors in a field, we cannot guarantee that all of the site will be suitable for wheelchairs at all times as this will be weather dependant.
First aid
Qualified first-aiders will be on site day and night during the event. The first aid tent is situated behind the Tent Stage and will be clearly signposted.
Sanitary facilities
Flushing toilets will be available on the festival site and at the camping area. A crew of workers will keep the facilities looking clean around the clock.
Storage lockers
A limited number of storage lockers (CHF 2.00 a time) will be available at the camping area and on the festival site. Naturally, the principle of «first-come-first-served» also applies here.
Ticket Info
Be it a Day Pass, VIP Ticket or Camping Voucher: Find an overview of additional ticket information here.
Tent & Camping Voucher
The Tent & Camping Voucher is valid from Wednesday, 23 August to Sunday, 27 August and costs CHF 35.00. It includes access for one person to the camping area (CHF 10.00), a fee for setting up a tent (CHF 20.00) and a deposit for a waste bag (CHF 5.00). When returning a full waste bag during check-out, you will get CHF 5.00 back. We will provide you and your friends with 12m² of space per Tent & Camping Voucher (4 x 3m).
Camping Voucher
The Camping Voucher is valid from Wednesday, 23 August to Sunday, 27 August and costs CHF 10.00. The Camping Voucher allows you to access the camping area and to stay overnight in the tent of friend who has a Tent & Camping Voucher. If still available, Camping Vouchers can also be purchased from the Pay Desk or at the Cashless Corner situated at the entrance.
VIP TICKETS
Separate entrance, no waiting and an excellent view of the main stage? If so, our VIP Ticket is the ideal choice for you.
The VIP Ticket offers you the following benefits:
– Separate VIP entrance
– Access to the covered VIP stage with excellent view of the main stage
– VIP bar and separate food area
– VIP garden with lounge area
– Separate sanitary facilities
VIP Tickets are very limited. Purchase your VIP Ticket HERE.
Other ticket agencies
In the web shop and all ticket agencies of Starticket
In the web shop and all ticket agencies of Ticketcorner
In the web shop of Festicket
TICKET INTEGRATION AND COMBINED OFFER
Public transport integration
Each ticket (except the Tent & Camping / Camping Voucher) provides travel to and from the festival on trains, buses and trams within the Zürich Transport Network ZVV (zones 110 and 121) and covers the night supplement.
RailAway combined offer
The RailAway combined offer entitles you to a discount of up to 20% on public transport tickets to and from Glattbrugg (10% within the Zürich Transport Network ZVV). In addition, you receive a CHF 10.00 merchandising voucher that can be redeemed on the festival site. The combined offer is available HERE.
Forbidden Items
As displayed on the poster, all types of spray cans, spray deodorants, etc. are banned on the festival site and at the camping area and will be confiscated on entry and scrapped.
